We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you purchased your products from another website or dealer store please return your product to them. We can only process refunds or returns if you bought your product directly from our website. To complete your return, we require a receipt or proof of purchase. Opened products containing any electronic media (DVD, CD, etc) Several types of goods are exempt from being returned.
If it not returned in the original packaging you will be charged a restocking fee.
It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If the format you need is not provided for download please contact us via email and we will be happy sent them via email.Our policy lasts 30 days. For Getting Your Embroidery digitized Designs You have to follow simple steps which are – First of all just click on the order history option available at the top of the page, after clicking this page a new page will appear where you will see Download Design option corresponding to your order number, you just have to click on Download Designs Option and you will be redirected to page where you will get Design Pack Heading, beneath this heading you will get an option of Download, you just have to click on this Download Option and you will get a page with all of your designs, from here you can download your all designs, one by one. You can download your designs after payment is completed. Welcome to Embroidery Khazana your online shop for machine embroidery designs.
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